Refund and Returns Policy for Magnixe.com – Premium Beauty & Skincare

Effective Date: May 8, 2025

At Magnixe, your satisfaction is our top priority. We stand by the quality of our products and want you to feel confident in every purchase. If you are not fully satisfied with your order, please review our refund and return terms below.

1. Return and Exchange Eligibility

  • Returns and exchanges are accepted within 15 days of delivery.

  • Products must be unused, unopened, and in original condition, with all seals, labels, and packaging intact.

  • Exchanges are available for items of equal or lesser value, subject to availability.

2. Non-Returnable Items

Due to the nature of skincare and cosmetic products, we do not accept returns or exchanges for:

  • Opened or used products

  • Items purchased on sale or clearance (unless damaged or defective)

  • Products marked as non-refundable or final sale

  • Personalized or custom skincare packages

  • Items returned without original packaging and proof of purchase

3. How to Return or Exchange

To request a return or exchange, please:

  1. Contact us at support@magnixe.com or call 0123456789 to request authorization.

  2. Return shipping is the responsibility of the customer unless the item is faulty or the wrong product was sent.

  3. Repackage securely, and include your invoice or order confirmation in the parcel.

4. Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method within 5–7 business days.

  • Shipping charges are non-refundable, except in cases of damaged or incorrect items.

5. Faulty or Damaged Items

If your order arrives damaged or you receive a defective product:

  • Contact us immediately at support@magnixe.com

  • Include clear photos of the item and packaging

  • We will offer you a replacement, exchange, or full refund

6. Late or Missing Refunds

If you haven’t received a refund after the expected timeframe:

  • Check your bank account or card provider for updates

  • Contact your payment provider, as processing may vary

  • Still need help? Reach out to us at support@magnixe.com

7. Policy Updates

Magnixe reserves the right to amend this Refund and Returns Policy at any time. All updates will be posted here with the latest effective date.

8. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our support team:

📧 Email: support@magnixe.com
📞 Phone: 0123456789
📍 Address: 123 XYZ Street, District A, Province B, Vietnam