Sales Policy for PinkXTop.com

Effective Date: May 8, 2025

At PinkXTop, we are committed to providing high-quality kitchen and home products along with a reliable, transparent shopping experience. This Sales Policy outlines the terms and conditions that govern all purchases made through our website. By placing an order on PinkXTop.com, you agree to the following terms:

1. Product Availability

  • All products are subject to availability. If a product is temporarily out of stock, we will notify you promptly and provide a refund or suggest an alternative item.

  • We strive for accuracy in product descriptions, pricing, and availability, but reserve the right to correct errors at any time.

2. Pricing

  • All prices are listed in Vietnamese Dong (VND) and include VAT (where applicable).

  • Prices may change without prior notice. Orders placed before a price change will not be affected.

3. Order Confirmation

  • Upon successful order placement, you will receive a confirmation email with your order details.

  • Orders will only be processed after full payment has been received or confirmed (except for COD orders).

4. Payment Methods

We accept the following secure payment methods:

  • Credit/Debit Cards: Visa, MasterCard, JCB, American Express

  • E-wallets: MoMo, ZaloPay, VNPay

  • Bank Transfer: To our official company account

  • Cash on Delivery (COD): Available for orders within Vietnam

All transactions are protected through SSL encryption and secure gateways.

5. Shipping and Delivery

  • We provide nationwide delivery across Vietnam.

  • Shipping fees are calculated at checkout and vary by location and delivery method.

  • Delivery time is typically 2–5 business days.

  • You will receive a tracking number once your order has been shipped.

  • PinkXTop is not responsible for delays caused by natural disasters, courier issues, or incorrect address information.

6. Sales Taxes and Duties

  • All domestic orders include applicable VAT in the final price.

  • For international shipments (if applicable in the future), any customs duties or fees are the responsibility of the customer.

7. Promotions and Discounts

  • Promotional offers or discount codes may be issued occasionally.

  • Each promotion will have specific terms including expiry dates and applicable products.

  • Unless otherwise noted, discounts cannot be combined.

8. Cancellations and Order Changes

  • If you wish to cancel or change an order, please contact us immediately at support@pinkxtop.com or call 0327 143 467.

  • Once an order has been processed or shipped, it cannot be modified or canceled.

  • Shipped orders may still be eligible for return in accordance with our Refund and Returns Policy.

9. Returns and Refunds

  • Returns are accepted within 15 days of delivery for eligible items.

  • Please refer to our Refund and Returns Policy for full details.

10. Customer Responsibility

  • Customers are responsible for ensuring all order details, including name, address, and contact information, are accurate.

  • PinkXTop will not be held liable for delivery issues due to incorrect information.

11. Policy Updates

PinkXTop reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Sales Policy, feel free to reach out:

📧 Email: support@pinkxtop.com
📞 Phone: 0327 143 467
📍 Address: Trần Cao Vân, Thanh Khê, Đà Nẵng, Vietnam