Sales Policy for Magnixe.com

Effective Date: May 8, 2025

At Magnixe, we are committed to delivering high-quality kitchen and home products through a transparent and trustworthy shopping experience. This Sales Policy outlines the terms and conditions that apply to all purchases made on our website. By placing an order with Magnixe.com, you agree to the following:

1. Product Availability

  • All items are subject to availability. If a product is out of stock, we will notify you promptly and offer a refund or an alternative product.

  • While we strive to keep product descriptions, images, and pricing accurate, we reserve the right to correct any errors without prior notice.

2. Pricing

  • All prices are listed in Vietnamese Dong (VND) and include VAT where applicable.

  • Prices may change at any time without notice. However, confirmed orders will not be affected by future price changes.

3. Order Confirmation

  • Once you place an order, you will receive an email confirmation with full order details.

  • Orders are only processed after payment is confirmed (except COD orders).

4. Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, JCB, American Express

  • E-wallets: MoMo, ZaloPay, VNPay

  • Bank Transfer: To our official company account

  • Cash on Delivery (COD): Available for domestic orders in Vietnam

All transactions are encrypted with SSL and processed through secure payment gateways.

5. Shipping and Delivery

  • We ship nationwide across Vietnam.

  • Delivery timeframe: 2–5 business days depending on location and selected shipping method.

  • A tracking number will be provided once your order ships.

  • Magnixe is not responsible for delivery delays caused by courier issues, natural events, or incorrect address input.

6. Sales Taxes and Duties

  • For domestic orders, applicable VAT is included in the final price.

  • International duties (if introduced in the future) will be the responsibility of the customer.

7. Promotions and Discounts

  • From time to time, we may offer promotional deals or discount codes.

  • Each promotion will have specific conditions, such as expiration date and product eligibility.

  • Unless stated, discounts cannot be combined.

8. Cancellations and Order Changes

  • To cancel or change your order, please contact us immediately at support@magnixe.com or 0327 143 467.

  • Once an order has been processed or shipped, we are unable to modify or cancel it. However, you may still request a return under our Refund and Returns Policy.

9. Returns and Refunds

  • Returns are accepted within 15 days of delivery, subject to eligibility.

  • For complete return terms, please review our Refund and Returns Policy.

10. Customer Responsibility

  • Customers must ensure all order details (name, shipping address, contact info) are accurate.

  • Magnixe will not be liable for delays or non-delivery due to incorrect customer information.

11. Policy Updates

Magnixe reserves the right to modify this Sales Policy at any time. Updates will be posted on this page with a revised effective date.

12. Contact Us

For questions or assistance related to your purchase:

📧 Email: support@magnixe.com
📞 Phone: 0327 143 467
📍 Primary Address: Trần Cao Vân, Thanh Khê, Đà Nẵng, Vietnam
📍 Additional Address: 123 XYZ Street, District A, Province B, Vietnam