Shipping Policy for Magnixe.com – Beauty & Skincare Products

Effective Date: May 8, 2025

At Magnixe, we are committed to delivering your beauty and skincare essentials quickly, safely, and with care. Below is our Shipping Policy to ensure transparency and a smooth shopping experience.

1. Shipping Methods & Delivery Timeframes

We offer the following delivery options:

🚚 Standard Shipping (Nationwide – Vietnam)

  • Delivery Time: 3–5 business days

  • Cost:

    • Free for orders over 500,000 VND

    • 30,000 VND for orders below this amount

⚡ Express Shipping (Nationwide – Vietnam)

  • Delivery Time: 1–2 business days

  • Cost: 60,000 VND

🌍 International Shipping

  • Delivery Time: 7–14 business days, depending on destination

  • Cost: Automatically calculated at checkout based on location and package weight

2. Order Processing

  • Orders are processed within 1–2 business days after confirmation

  • Orders placed after 2:00 PM (Vietnam time) are processed the next business day

  • No processing or shipping on weekends or public holidays

3. Shipping Locations

  • We ship nationwide across Vietnam

  • International shipping is available to selected countries. Fees and duties may vary

4. Order Tracking

After your order is shipped, you’ll receive a tracking number via email or SMS. Use this to track your delivery status in real time.

5. Shipping Delays

While we aim for timely delivery, occasional delays may occur due to:

  • Weather conditions

  • Customs procedures (for international orders)

  • Courier disruptions or seasonal demand

We appreciate your patience in such cases.

6. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 5 business days of receiving your tracking number:

📧 Email: support@magnixe.com
📞 Phone: 0123456789

We will coordinate with the courier to resolve the issue and offer a replacement or refund if necessary.

7. International Shipping Notes

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees

  • These charges are not included in product or shipping prices and may be collected upon delivery

8. Returns & Exchanges

For returns or exchanges, please refer to our Refund & Returns Policy. Requests must be made within 15 days of delivery, and products must be unused and in original packaging.

9. Contact Us

For shipping-related questions or assistance, reach out to our support team:

📧 Email: support@magnixe.com
📞 Phone: 0123456789
📍 Address: 123 XYZ Street, District A, Province B, Vietnam